Shipping-and-delivery-policy

1. Definitions

• Order: A request made by you to purchase craft ornaments through the Website, confirmed by us via order confirmation email.
• Shipping: The process of us dispatching your ordered craft ornaments from our warehouse to your designated delivery address via our selected logistics partners.
• Delivery: The process of the logistics partner delivering the craft ornaments to your designated delivery address and obtaining your (or your authorized recipient’s) signature (if required).
• Logistics Partner: Third-party shipping and logistics service providers authorized by us to handle the storage, packaging, and delivery of your orders, selected for their reliability and experience in handling fragile items.
• Shipping Fee: The fee charged for the shipping and delivery of your order, calculated based on the order weight, delivery destination, and shipping method.
• Customs Duties and Taxes: Fees imposed by the customs authority of the delivery destination country/region, including import duties, value-added tax (VAT), and other related charges, in line with the latest local regulations (including EU and UK tariff changes).
• Fragile Items: Craft ornaments sold on the Website, including but not limited to handcrafted decorations, artisanal figurines, and custom-made craft pieces, which require special packaging to prevent damage during shipping.
• Processing Time: The time required to prepare your order (including quality inspection, special packaging for fragile items, and order verification) before dispatching it.

2. Order Processing Time

• Standard Orders: For regular craft ornaments (non-customized), the processing time is 1-3 business days. This includes thorough quality inspection to check for any defects and special packaging to protect the fragile items.
• Custom-Made/Personalized Orders: For custom-made or personalized craft ornaments, the processing time is 5-10 business days (or longer, depending on the complexity of the customization). We will notify you of the exact processing time via email after you place your order, as these items require additional production time.
• Peak Periods: During peak shopping periods (e.g., Christmas, Black Friday, holiday seasons), processing time may be extended by 1-2 business days due to high order volumes. We will notify you of any delays in advance via the Website or email.

3. Shipping Methods and Delivery Timeframes

3.1 Domestic Shipping 

Standard Shipping: Delivery time is 2-5 business days after dispatch. This method is suitable for most standard craft ornament orders and includes basic tracking.

• Express Shipping: Delivery time is 1-2 business days after dispatch. This method is available for an additional fee and is recommended if you need your order quickly (e.g., for gifts). Express shipping includes full tracking and priority handling.

3.2 International Shipping 

We ship to most countries and regions worldwide, with specific shipping methods and timeframes varying by destination. Please note the latest EU and UK tariff policies applicable to cross-border shipments (see Section 6 for details):

• International Standard Shipping: Delivery time is 7-15 business days after dispatch, depending on the destination. This method includes tracking and is suitable for standard craft ornament orders. For EU destinations, this method complies with the EU’s temporary 3欧元 per item tariff policy (effective July 1, 2026 – July 1, 2028) for packages valued below 150欧元.
• International Express Shipping: Delivery time is 3-7 business days after dispatch, depending on the destination. This method includes full tracking, priority handling, and faster customs clearance, making it ideal for urgent orders or high-value craft ornaments. For UK destinations, this method aligns with the UK’s upcoming policy to phase out the 135英镑 low-value parcel免税 exemption (to be fully废除 by March 2029).
• Restricted Destinations: We do not ship to certain countries or regions due to customs restrictions, shipping regulations, or security concerns. If your destination is restricted, you will be notified during the checkout process, and you will not be able to complete your order.

4. Packaging Standards

• Outer Packaging: We use sturdy cardboard boxes that are resistant to compression and impact. The box is filled with packing peanuts or air pillows to prevent the item from moving during shipping.
• Labeling: All packages are clearly labeled with “Fragile” and “Handle with Care” stickers to alert logistics partners to the delicate nature of the contents. We also include the order number, shipping address, and contact information on the package.
• Quality Check: Before dispatching, each packaged order undergoes a final quality check to ensure the packaging is secure and the craft ornament is intact.

5. Shipping Fees

• Custom-Made/Personalized Orders: Additional packaging fees may apply to custom-made or oversized craft ornaments, which will be displayed during the checkout process.

6. Customs Duties and Taxes

• EU Destinations: Effective July 1, 2026, all packages entering the EU (valued below 150欧元) are subject to a 3欧元 temporary unified tariff per item (based on HS tax code); items with different HS tax codes in the same package will be charged separately. From July 1, 2028, the EU will abolish the 150欧元 tariff exemption threshold and implement a simplified “Duty Buckets” system with 5 tariff tiers (0%, 5%, 8%, 12%, 17%). Non-EU sellers (including us) must complete IOSS (Import One-Stop Shop) registration to ensure smooth customs clearance and accurate tariff collection.
• UK Destinations: The UK is phasing out its 135英镑 low-value parcel免税 exemption, with full abolition by March 2029 (at least until December 31, 2026). After abolition, all imported packages will be subject to standard customs duties and VAT. We will update our customs declarations to comply with UK requirements as the policy transitions.
• Customs Declaration: We will declare the full value of your order on the customs form (based on the purchase price) to ensure compliance with local regulations. You may be required to pay these fees before receiving your package. If you refuse to pay the customs fees, the package may be returned to us, and you will be responsible for all shipping and handling fees incurred (including return shipping fees).
• Tax Refunds for Returned Goods: For cross-border orders returned to us (within 6 months of export) due to滞销 or customer return, we will assist with tax refund procedures in accordance with the cross-border e-commerce export return tax preferential policy (valid January 1, 2026 – December 31, 2027), which exempts import duties and VAT for returned goods in their original condition.

7. Delivery Requirements and Responsibilities

• Delivery Address: You must provide an accurate and complete delivery address (including street name, house number, postal code, and contact phone number) during checkout. We are not responsible for delivery delays or failures caused by incorrect or incomplete address information. If you need to change your delivery address after placing an order, please contact us immediately. We can only change the address if the order has not been dispatched; once dispatched, we cannot modify the address.
• Recipient: The package will be delivered to the recipient named in the order. If the recipient is not available, the logistics partner may leave a delivery notice and attempt delivery again at a later time, or deliver the package to a nearby pickup point (e.g., a local post office or logistics depot) for you to collect.
• Signature Requirements: For high-value craft ornaments (e.g., orders above 
• Your Responsibilities: You are responsible for receiving the package in a timely manner. If the package is left uncollected at a pickup point for an extended period (as specified by the logistics partner), it may be returned to us, and you will be responsible for all shipping and handling fees incurred (including return shipping fees). You are also responsible for inspecting the package upon delivery (see Section 8 for details).

8. Damaged or Lost Shipments

8.1 Damaged Shipments

• Inspect the package upon delivery and note any visible damage to the packaging or contents. If possible, take photos/videos of the damaged package and craft ornament before opening it (this will help with our investigation and claim process).
• If the craft ornament is damaged, contact our customer service team within 48 hours of delivery, providing your order number, photos/videos of the damage, and a detailed description of the issue. Failure to notify us within 48 hours may affect your eligibility for a refund or replacement.
• After reviewing your claim, we will either send you a replacement craft ornament (if available) at no additional cost, or process a full refund (including the purchase price and shipping fee). We may also request you to return the damaged item to us (at our expense) for inspection, depending on the extent of the damage.
• If the damage is caused by improper handling by the logistics partner, we will file a claim with the logistics partner on your behalf. The resolution time may vary depending on the logistics partner’s claim process, but we will keep you updated throughout.

8.2 Lost Shipments

• If your package is not delivered within the estimated delivery timeframe (plus 3 business days for international shipments), contact our customer service team with your order number and tracking number. We will investigate the status of the shipment with our logistics partner.
• If the shipment is confirmed lost by the logistics partner, we will either send you a replacement craft ornament (if available) at no additional cost, or process a full refund (including the purchase price and shipping fee). The investigation process may take 5-7 business days, depending on the logistics partner.
• In accordance with international shipping laws and logistics partner terms, the maximum compensation for lost shipments may be limited, but we will ensure you receive the full value of your order (purchase price + shipping fee) if the loss is due to the logistics partner’s negligence.

9. Return Shipping

• Initiate a return request with our customer service team (see Section 12) and receive a Return Authorization (RA) number. Include this number on the outside of the return package.
• Package the craft ornament securely, following our packaging standards (see Section 4) to prevent damage during return shipping. We recommend using the original packaging (if available) and adding extra padding.
• Ship the package to the return address provided in the RA email. You are responsible for the return shipping fee, unless the return is due to a damaged, defective, or incorrect product (in which case we will reimburse the reasonable return shipping fee upon receiving and verifying the return).
• Use a tracked shipping service for the return, as we are not responsible for lost or damaged return packages. Keep the tracking number for your records.
• For international returns, you are responsible for any customs duties or taxes incurred during the return process. We recommend declaring the package as “Returned Goods” to avoid additional fees.

10. Shipping Restrictions

• Prohibited Items: We do not ship craft ornaments made of prohibited materials (e.g., ivory, endangered species, or hazardous materials) that violate international or local laws.
• Size and Weight Restrictions: Oversized or overweight craft ornaments may be subject to additional shipping fees or may not be eligible for certain shipping methods. We will notify you of any restrictions during the checkout process.
• Local Regulations: Some countries/regions have restrictions on the import of certain craft ornaments (e.g., cultural artifacts, items made of certain materials). It is your responsibility to ensure the craft ornament is allowed in your destination country/region; we will not be liable for any customs seizures or delays due to non-compliance with local regulations.

11. Changes to This Policy

12. Contact Us